Last Updated: September 18, 2026
1. INTRODUCTION
Scalp Icon LLC (“Scalp Icon,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit an inquiry, request a consultation, schedule an appointment, use our services, or communicate with us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
2. INFORMATION WE COLLECT
Contact Information
We may collect information you voluntarily provide to us, including your name, email address, phone number, and other information submitted through our website, forms, consultation requests, or appointment scheduling tools.
Consultation and Service Information
We may collect information you provide in connection with an SMP inquiry, consultation, appointment, treatment, or other interaction with Scalp Icon.
Communications and Consent Information
If you choose to receive communications from us, we may maintain records of your communication preferences, SMS and email consent, messages, and opt-in or opt-out activity.
Website and Device Information
We may automatically collect certain information about how you interact with our website, such as IP address, browser type, device information, pages visited, referring sources, and interaction data through cookies, pixels, analytics tools, and similar technologies.
3. HOW WE USE YOUR INFORMATION
We may use information we collect to:
• Respond to inquiries and consultation requests
• Schedule, confirm, and manage consultations and appointments
• Provide information about our scalp micropigmentation services
• Provide customer support and service-related communications
• Send SMS messages that you have specifically consented to receive
• Send marketing or promotional communications when you have separately consented to receive them
• Maintain records of communication preferences, consent, and opt-outs
• Operate, maintain, analyze, and improve our website and services
• Measure advertising and marketing performance
• Protect our business, website, clients, and users from fraud, misuse, or security threats
• Comply with applicable legal and regulatory obligations
4. SMS COMMUNICATIONS
Scalp Icon LLC may offer both non-marketing and marketing text-message communications. Consent to each category is collected separately.
Non-marketing messages may include communications concerning consultations, appointments, scheduling, reminders, and service-related updates.
Marketing and promotional messages may include special offers, discounts, service updates, and other promotional communications.
SMS consent is optional and is not a condition of purchasing our services or submitting an inquiry. Message frequency may vary. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP. After opting out, you may receive a confirmation message and will no longer receive messages covered by that consent unless you subsequently opt in again.
5. COOKIES, ANALYTICS, AND ADVERTISING TECHNOLOGIES
We may use cookies, pixels, analytics services, and similar technologies to operate our website, understand how visitors interact with it, measure advertising performance, and improve our services. You may be able to control certain cookies through your browser or device settings.
6. HOW WE DISCLOSE INFORMATION
We may disclose personal information to service providers that perform legitimate business functions on our behalf, such as website hosting, customer relationship management, scheduling, communications delivery, analytics, payment processing, and customer support. These providers may access information only as necessary to provide services on our behalf and subject to applicable obligations.
We may also disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests; enforce our rights; prevent fraud or misuse; or protect the rights, property, or safety of Scalp Icon LLC, our clients, users, or others.
Mobile Information and SMS Consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. YOUR COMMUNICATION CHOICES
SMS: You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.
Email: You may unsubscribe from marketing emails by using the unsubscribe link provided in applicable marketing emails.
8. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. DATA RETENTION
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy applicable legal obligations.
10. YOUR PRIVACY RIGHTS
Depending on where you reside, applicable law may provide you with certain rights regarding your personal information. These may include rights to request access to, correction of, or deletion of certain personal information. To make a privacy request, contact us using the information below.
11. CHILDREN'S PRIVACY
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by others. Their privacy practices are governed by their own policies, and Scalp Icon LLC is not responsible for the privacy practices of websites or services we do not control.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal requirements. When we make changes, we will update the “Last Updated” date displayed at the top of this page.
14. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact:
Scalp Icon LLC
330 West 38th Street
New York, NY 10018
Phone: 646-461-4830
Email: [email protected]